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Q. I am coming to your facility
next week for a procedure, how much is it going to cost?
A. Call the department
in which the procedure is to be performed or pre-admitting if you are
having a surgical procedure.
A. Refunds are requested
from the billing department to the accounting department. The accounting
department processes the refund checks approximately every two weeks.
Depending on when your refund was submitted, it could take up to three
weeks for refund.
A. The corrected diagnosis
needs to be changed by the ordering Doctor through medical records in
writing. The medical records department will contact the billing department
with corrected diagnosis for rebill.
A. The patient representative
at 707-961-4700 or 707-961-1234 extension 700.
A. Typically a patient
will receive a copy of itemized bill stating insurance has been billed.
This copy is for your information only, showing you what charges have
been submitted to your insurance. Once a month patient will receive a
statement with a message in the body of the statement which may read "your
insurance has been billed" (this means we have billed your insurance
and are waiting for the insurance payment), or it may read "your
insurance has paid, your supplement has been billed" (this means
your primary paid and we have now billed your supplement insurance and
are waiting for supplement payment), or the message may read "all
payers or insurances have paid, please send in balance today." All
accounts have their own billing number and balance. If any questions regarding
balance, please feel free to call the billing office at 707-961-4700 or
707-961-4684..
Q. Where can I pay my hospital
bill?
A. Payments can be made
at the hospital or at the billing office located in the Patient Services Building on the MCDH campus.
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